1. 7-Day Inspection Period: All online orders are covered by a 7-day inspection period starting from the day you receive your package (including holidays). Please note: Inspection does not mean trial use. Please check your items immediately upon delivery to ensure the quantity and contents are correct.
2. Shipping Fees: Unless the item is defective, the customer is responsible for the return shipping costs for all returns and exchanges.
3. Return Condition: To qualify for a return, items must be brand new and in their original condition. We cannot accept returns if the product (including any ingredients/parts) has been opened, or if the packaging is incomplete or damaged.
4. Food Safety Policy: For health and safety reasons, we reserve the right to decline returns for non-defective items once the 7-day inspection period has passed.
General Return & Exchange Process
Timeframe: Please contact us within 7 days of receiving your order.
Contact Channels: Reach out via our Official Line@, Facebook, or Instagram.
Required Information: To expedite your request, please provide:
Purchaser’s Name
Address and Phone Number
Original Order Details
Items you wish to return/exchange and the refund amount
Once received, a specialist will process your request as soon as possible.
Safety Warning: If you notice any bloating or damage to the packaging within the expiration period, or if the vacuum safety button on the "Vanilla Meat Jars" (or specific product name) has popped up, DO NOT CONSUME.
Immediate Action: Contact us immediately to arrange a return or exchange.
Policy Exception: These specific defect cases are exempt from the standard 7-day return window. For any other questions, please feel free to message us directly.
Notification: We use a convenience store pickup service (Store-to-Store). You will receive an SMS notification upon arrival.
Pickup Deadline: Per store regulations, packages must be collected within 7 days.
Re-shipping Fees: If a package is returned to us due to failure to collect, a second shipping fee will be charged to re-send the item.
Accuracy Check: Please ensure your provided Mobile Number and Recipient Name are correct (Must match your Real Name/ID) to avoid any issues with package release.
. Unboxing Video & Order Verification
Quality Assurance: Our packing process is strictly monitored via video surveillance, and contents are double-checked against the "Order Packing List."
Your Responsibility: To protect your rights, please record a continuous video while opening your parcel. Verify the contents against the included packing list immediately.
Reporting Issues: If there are any discrepancies, missing items, or damage, you must report them via Official Line@ or Email within 24 hours of delivery.
Proof of Claim: The unboxing video serves as essential proof for returns/exchanges. Please do not delete the video until the case is resolved.
Third-Party Receipt: If the package is signed for by someone else on your behalf, the 24-hour reporting window still applies. Please monitor your delivery status closely to avoid missing the claim deadline.